> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.onprofit.com.br/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to track your refund request?

At OnProfit, refund requests are the sole responsibility of the product seller. For this reason, all follow-up regarding your refund must be handled directly with them.

OnProfit does not have access to the seller’s support system, and therefore, we are unable to track the progress or status of your refund request.

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###### What should you do?

Contact the seller using the information you received by email after your purchase (usually in the confirmation or access email). Be sure to include your full name, the email used for the purchase, and the order number, if available.

If you’ve already contacted the seller and are still waiting for a response, we recommend waiting up to 72 business hours. If there’s no reply within that timeframe, check this article for what to do next: https://help.onprofit.com.br/en-us/article/seller-didnt-respond-or-refused-your-refund-request-heres-what-to-do-o0w9e4/?bust=1753478169849

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###### Need further assistance?

If you have questions or need guidance, feel free to contact our support team at comercial@onprofit.com.br.