I entered the wrong email at checkout. What should I do?

If you entered an incorrect email address during your purchase, you’ll need to contact the seller of the digital product directly to request an update to your access information.

When reaching out, make sure to provide as many details as possible to speed up the process, including:

• Name of the product purchased
• Full name
• The incorrect email address you entered
• The correct email address

This information will help the seller update your access smoothly.

What if the seller doesn't respond?

If you tried contacting the seller and didn’t receive a response, we recommend reaching out to OnProfit Support. Our team is here to help resolve the issue.

To help us locate your purchase quickly, please provide the following details:

• Name of the product purchased
• Full name
• Incorrect email address
• Correct email address
• Proof of payment (e.g., receipt or transaction confirmation)
• Checkout link

Sending this information allows us to track your purchase faster and provide the best possible solution.

Need Help?

If you have any questions or need further assistance, feel free to contact our support team at:

📧 [comercial@onprofit.com.br]()

Updated on: 08/01/2025