How to access your purchased product?

How to Access Your Purchased Product

After completing your purchase, you won't have direct access to the product through OnProfit. This is because sellers are required to integrate their products into a specific members area. Instead of accessing the product directly via OnProfit, you'll be redirected to the members area page configured by the seller.

How Does Access Work?

Once your payment is approved, you'll receive an email with all the necessary information to access your product. This email will include:

• Access Link: A direct link to the product's members area.
• Login Credentials: Instructions on how to create your login and password, or the predefined login details if already set.

How to Access Your Product

• Click the link sent to your email after your purchase is confirmed.
• You’ll be redirected to the members area platform chosen by the seller (e.g., Cademi, Kajabi, Astron Members, and others).
• If it’s your first time accessing, you may be asked to create a password or confirm your email address to activate your account.

Tips to Ensure You Can Access Your Product

• Check your inbox – Make sure the access email has arrived. If not, look in your spam or junk folder in case it was misdirected.
• Save your login credentials – Store your login info somewhere safe, as you'll need it every time you access the product.
• Contact support if needed – If you're having trouble accessing the members area, reach out to the seller’s support team or the platform where the content is hosted. Contact details are usually provided in the access email or on the login page.

Haven’t Received Your Access Email?

What to do if you don’t receive the access email within 24 hours of purchase confirmation:

• Verify your email address – Double-check that the email you provided during checkout is correct and free of typos.
• Contact our support team – If the issue persists, email us at [contato@onprofit.com.br]() so we can assist you.

Why Don’t I Have Direct Access Through OnProfit?

OnProfit facilitates online sales, but the product delivery experience depends on the seller’s preferences. Many sellers choose to use third-party members area platforms that allow them to create a personalized experience with features tailored to the type of product being offered—like videos, downloadable materials, and other exclusive content.

That’s why it’s completely normal to be redirected to an external site to access your product—this ensures you get the best possible experience with the content you purchased.

Need Help?

If you have any questions or need additional support, feel free to reach out to our team at:

📧 [comercial@onprofit.com.br]()

Updated on: 08/01/2025